Google Voice

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Introduction

Google Voice is a telephone service that allows calls and text messaging from Google Number towards U.S. based numbers (both mobile and landline). This service is linked to the Google Shifter Account and it allows calls from a common telephone number charge-free for both European and American shifters.
One of the benefit of having a shifter's phone number is that in case of need, the Main Control Room or esperiment experts can easily call the shifter on duty.
Although Google Voice can be accessed both by browser and mobile, the latter solution cannot be used by the European Shfters.

Account name: [shifticarus@gmail.com]{.ul}
Password: See ECL
Shifter's number: +1 (631) 894-4173

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Setting up

Shifters are required to test their Google Voice connection prior the their shift. Since the current shifter is already logged on, please inform him/her of the incoming test.
Login to Google Voice can be done via this link [https://voice.google.com/u/0/about]{.ul} by clicking on the Sign in button on the top right.

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If you have never logged in the Shifter's Google Accout, it will be necessary to click on Add another account; if you have already logged in the past and the ICARUS FERMI account is present in the list, select it.

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If this your first time logging, you will be asked for a 6 digit code necessary for the 2-Step Autenthication. The 6 digit code has the following form G-######, it is sent via text message to the Shifter's number and it has a lifetime of 15 minutes. If it is not used after that time, it will expire and a new code will be necessary. Once the 6 digit code is sent, contact the current shifter to retrieve it. The text message can be accessed by the shifter in the text messages section of google voice (top left) and it was sent by the number 22000. In order not to create confusion and misunderstanding, only one person at the time should ask for the code since they are device-dependent. Consider waiting for the shifter agreement before logging in since if he/she is not available to forward the code, it might expire. It was noticed that if too many codes expire, the device could be accidentally placed in a "black list", if this is the case contact the Icarus Shift Expert on duty.

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If the login suceeded, you will be welcomed in the Google Voice homepage.
Before being ready to make a call, please be sure to allow the browser to access microphone and audio, this can be done by clicking the headset logo in the top right menu.

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The settings pad will pop up and it will be possibile to select the desirded device for audio or microphone and test it. If all the options will be red and it will not be possible to change device, it might be necessary to provide the permission to the browser via the Audio Settings of the Computer. It was noted, that in some cases this option was enabled only on the default browser.

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Once the microphone and the audio are set up, it is possible to make/receive calls. To perform a call, dial the phone number in the numerical keypad on the right or, if the number was called by previous shifters it can be accessed in the call history on the top left.

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Terms of use

The Google Voice should be used for the following tasks:
*Call the MCR at the beginning of the shift.
*Call the experts in case of need or receive calls from the experts. If the expert does not pick up the call in time, he will be notified that the shifter is in need he/she will call back as soon as possible.
*Receive calls from the Control Room or Beam experts.
In order not to miss calls from the experts, it is highly suggested to leave the Google Voice page open in the browser throughout the Shift.
At the end of the shift, please log out of the account, in order not to pick up by accident calls for the current shifter.
It was noted in previous shifts that sometimes mobile can still be connected in the background and this might cause inteference with the 6 digit code forwarding, for this reason it is necessary to be sure to be logged off at the end of the shift. If you used Google Voice via mobile throughout the Shift, once finished, please remind the Icarus Shift Expert on duty to manually remove it from the devices list.

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FAQ

Google code keeps asking for the 6 digit code after every login
This issue still has no fix. The general understanding is that if "remember login" is enabled on the browser, the 6 digit code should stick with the device for some time, but it was noted by several shifters (especially by shifters from Padova), that sometimes it does not stick longer then a single session. This is still under investigation, please report it to Francesco Poppi on Slack if this issue is noticed.

Microphone/Audio not working
It was noticed that some devices (especially Apple) enabled the microphone/audio only on the default browser. The fix is trying a different browser, if this does not help please report it to Francesco Poppi on Slack.

The Verification code was sent to a specific device e.g. see following picture
This issue happened because a mobile was still connected to Google Voice. If this happens, please contact the Shift Expert on duty in order to manually disconnect the device and try again.
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For further questions contact Francesco Poppi on Slack :::

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